Clear commitments on how SondoERP collects, uses, and protects your information.

We collect account, billing, and usage information required to provide SondoERP services. This includes user profile details, tenant business information, operational records, and service logs that help us troubleshoot issues and improve platform performance.

Where integrations or support interactions are involved, we may also process diagnostic information relevant to resolving incidents, maintaining service continuity, and meeting legal or contractual obligations.

We use your information to deliver core product functionality, manage accounts, process billing, support platform security, provide customer support, and improve the service experience for your teams.

We do not sell customer data. Where third-party processors are involved, they are used only for purposes consistent with operating and supporting the platform, and only where they meet our security and confidentiality requirements.

We apply technical and organisational safeguards to protect data in transit and at rest, including role-based access controls, environment separation, audit visibility, and routine security review practices.

Data is retained for as long as your subscription remains active or as needed to satisfy regulatory, tax, audit, or dispute-resolution requirements. When retention periods expire, data is deleted or anonymized in line with operational controls.

You may request access to the personal data we hold, ask us to correct inaccurate information, request export of your data, or seek deletion where applicable. To start a request, contact privacy@sondoerp.com.

We review privacy requests in accordance with applicable law and internal verification controls, and we respond within permitted timelines.

Questions about this policy can be directed to privacy@sondoerp.com.

SondoERP Technologies, 45 Bagamoyo Rd, Dar es Salaam, Tanzania.